Last updated: April 2023
This is the privacy policy of [GUY LEGGETT], ABN: [91 473 631 949] trading as Guy Leggett ("we", "us" or "our"). This privacy policy explains how we collect, store, use and disclose any personal data/personal information we collect from you ("you", "users" or "customers") obtained through our website www.fiturbanpro.com, over the telephone and other platforms we use (such as google forms, SMS, email, Facebook, Instagram etc.) to provide our services to you ("Our Platforms").
We handle a variety of personal data/ personal information, such as names, email addresses, health related information and other information in carrying out our daily business. As a fitness coaching service, we sometimes obtain information from you that we understand you may not want us sharing with anyone. As such, we understand the importance of privacy and we are committed to data security and adherence to the European Union's General Data Protection Regulation (GDPR) and the Australian Privacy Principles (the APPs) contained in the Australian Privacy Act 1988 (Cth).
Should we ask you to provide certain information by which you can be identified when using Our Platforms, then you can be assured that it will only be used in accordance with this privacy policy.
By using Our Platforms, you agree to our use of your information in accordance with this privacy policy. We encourage you take a few minutes to read through and contact us if you have any questions.
Where necessary, we collect information from you that enables you to be identified as an individual, such as your name, email address, phone number or payment details. This kind of information is defined in the GDPR as personal data and in the APPs as personal information. These terms are used interchangeable throughout this privacy policy.
Oftentimes we will also collect information about our customers' health. This might be information about medical conditions (such as sporting injuries) and food allergies/preferences. Depending on the exact nature of this information, sometimes this information will be classified as health data (GDPR) or health information (APPs). Unless otherwise specified in this privacy policy, the terms personal data and personal information include health data/information.
Generally, the type of personal data we collect is the information that we need to enable you to use Our Platforms and access our services. In order to minimise the impact on your privacy, we will never knowingly collect more personal data than is strictly necessary to perform the activities described in this privacy policy.
In our usual day to day business, we collect personal data such as:
Our Cookie Policy also explains some of the collection of some information.
If you use Our Platforms on behalf of someone else, for example, enquiring about our products for someone else, we may request personal data about that individual. In those circumstances, we rely on you to advise those individuals about this privacy policy.
Some personal data is defined as "sensitive personal data". In some very rare cases we may need to collect sensitive personal data from you. We only collect sensitive personal data whenever absolutely necessary for our service delivery.
You directly provide us with almost all of the data we collect. We collect data and process data from you in many ways, including when you:
Although not in our usual practice, we may also receive your data indirectly through one of our partner organisations.
The nature of the relationship we have with our customers requires us to monitor and evaluate your personal data on an ongoing basis. We primarily collect your personal data so that we can provide our fitness and nutrition services to you. We only ever use health information for the direct purpose of providing our services to you. Other ways we use personal data may include:
Wherever possible, we will advise you why we are collecting your personal information and for what purpose we are collecting it.
In some circumstances, we will share your personal data with our partner organisations so that they may be able to complete the service you requested from us. For example, we may share the information with a health professional in your local area if we believe this is in your best interests. We will always obtain your consent before doing this.
In some circumstances we may publish your photograph. For example, we may publish a before and after photograph on our Instagram page. We will always obtain your explicit consent before publishing such photographs.
Additionally, Vitalaxy collects personal customer information which may be shared with Facebook, as well as other third party marketing organisations, in an effort to serve more relevant ads and improve our customer experience.
In addition to the above, we undertake day-to-day measures that are necessary for our services to you, such as bookkeeping, accounting, billing, fulfilling tax obligations and maintaining our website security.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
In order to keep your personal data secure, we have chosen a secure web hosting service, Shopify. Shopify is SSL certificate encrypted.
We use a number of programs and websites to store personal data including, Google Sheets, Google Forms and Google Drive. These records are stored via cloud computing by Google in Google's data centres, most of which are located in the United States. Some of our users also use TrueCoach, an online personal training app. For more information on how TrueCoach uses personal information, visit: www.truecoach.co/privacy.
We also store personal information on our local secure networks, all of which are password protected. In some rare cases we keep paper files. These are kept in a locked filing cabinet.
We will keep your personal data for a period of no more than 7 years, depending on the type of data. Most data is deleted 1 year after your service has been completed. Once this time period has expired, we will delete your data by securely destroying any paper copies, electronic copies and backups.
You may be asked by us if you want to receive marketing materials. You will always be given the choice whether or not to receive marketing information from us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at guy@fiturbanpro.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
It is important to us to maintain the quality of the personal information we hold. We take reasonable steps to make sure that your personal information is accurate, complete and up-to-date.
If you find that your personal information held by us is not up to date or is inaccurate, please advise us and we will amend it, where appropriate.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy.
You should exercise caution and look at the privacy statement applicable to the website in question.
We would like to make sure you are fully aware of all of your data protection rights. You are entitled to the following:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us, using the details below.
We keep our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25th April 2023.
If you have any questions relating to our handling of your personal data or our use of cookies, or if you would like to invoke any of your rights under applicable data protection legislation, please send an email to our Data Protection Officer at guy@fiturbanpro.com, or telephone us on +61 477 029 288.
Complaints will be dealt within 30 days. If you are not satisfied with our response you can lodge an appeal to the appropriate authorities.
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you have legal rights.
As an Australian based organisation, you may contact the Office of the Australian Information Commissioner's Office on +61 2 9284 9749 or visit www.oaic.gov.au.
If you live in the EEA, you have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the EEA.
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